Privacy Policy
Effective Date: 1st April 2025
Welcome to Realwoods. This Privacy Policy explains how Realwoods collects, uses, and protects any information you provide when using our website, realwoods.co.uk. We are committed to ensuring your privacy is protected.
Who We Are
Realwoods is a UK-based manufacturer and retailer of solid pine bed frames and bedroom furniture. We operate from Burntwood, Staffordshire, and sell directly to customers through our website.
What Information We Collect
We may collect the following personal information when you use our site:
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Name
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Billing and shipping address
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Email address
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Phone number
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Order details
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Payment method (processed securely via PayPal or Stripe)
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IP address and device/browser data (for analytics and security)
We do not store your payment card details.
How We Use Your Information
We collect and use your personal data to:
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Process and deliver your orders
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Respond to enquiries and customer service requests
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Provide order updates and receipts
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Improve our website and services
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Comply with legal obligations
We only collect data that is necessary for the performance of a contract or legitimate business interest.
Cookies and Tracking Technologies
Our website uses cookies to:
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Enable basic site functionality (e.g., basket, checkout)
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Improve site performance and user experience
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Track anonymous usage statistics (via tools like Google Analytics)
You can control or disable cookies through your browser settings.
Who We Share Data With
We may share your information with trusted third parties only when necessary, such as:
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Payment processors (e.g., PayPal, Stripe)
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Delivery services (e.g., couriers)
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Website analytics tools (e.g., Google Analytics)
We never sell or rent your personal data.
How We Store Your Information
We store your data securely on password-protected systems and only retain it for as long as necessary for order processing, legal compliance, or business operations.
Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Correct inaccurate or incomplete data
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Request deletion of your data (where legally permitted)
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Object to or restrict how we process your data
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Get In Touch With Us
Have a question or need advice? We’re here to help – just get in touch and we’ll be happy to assist!